Appalachian Outpost policies and procedures
CHECK-IN: Your cabin will be available for check-in after 3:00 pm. During peak times there may be a slight delay and your patience is appreciated.
CHECK-OUT: Check-out time is by 11:00 am. Late check-outs will result in you being billed for another night.
Your cabin is confirmed with the understanding that each guest in your party will observe and abide by the General Rules & Regulations provided. In order to ensure the comfort and safety of all guests, loud noise or music is prohibited at any time.
UNDERAGE GUESTS: Guests must be 21 or older to rent and check into a cabin.
No gas cans are to be stored in or near the cabins. Machines should be gassed up in the gravel area assigned.
All reservations require a $250 deposit by credit card. Deposits are required the day you make your reservation. Reservations cannot be held without payment. Credit card used must belong to the guest renting the cabin. No reservation will be honored if the card holder is not present at Check-in.
The total cost of your reservation will include a tax of 12%. If you are making your reservation within 30 days of your arrival, the full amount will be due at the time of booking.
The balance is Due 10 days prior to arrival if paying with Money Order, Personal Check, or Credit Card. If no payment has been received or we have not been contacted by due date, the credit card used for the deposit will be charged the balance in full.
CANCELLATION & REFUNDS: Should you find it necessary to cancel your reservation, a notice of cancellation is required 30 days prior to arrival for a refund minus a $25 booking fee.
No date changes or cancellations within 14 days of arrival date.
NO-SHOWS: If you are a “no show and do not call; ONLY your security deposit will be refunded. You must understand the unit was held off the market just for you.
AFTER HOURS CHECK IN: Late Arrivals are welcome provided you have called to make arrangements with the office.
There Are No Refunds After Check-In
CHECK-OUT CLEANING REQUIREMENTS: The cabin should be left in the same general condition as it was in upon guest’s arrival.
There will be a $50 cleaning fee added to each rental.
ALCOHOLIC BEVERAGES: No alcohol consumption is allowed on the premises by persons under the legal age of twenty-one (21). Should guest or any member of guest’s party be arrested for underage alcohol consumption, this rental agreement will be terminated, and guest will vacate the Rental Property immediately. ILLEGAL DRUG USE IS STRICTLY PROHIBITED. No refunds will be issued to guest if guest is required to vacate the Rental Property prior to guest’s check-out date due to underage alcohol consumption or illegal drug use.
DAMAGES: Guest agrees to follow all check-in and checkout procedures and understands that the property must be left clean and undamaged. All cabins are inspected prior to arrival. Any damages or problems not reported by the tenant within two hours of arrival will be charged to the tenant. Renters will be held responsible for any damaged or missing items or damage to the premises during their stay. Guest understands that failure to follow the posted check-in and checkout procedures may result in the loss of all, or part, of the damage deposit and Appalachian Outpost reserves the right to further bill him/her for additional cleaning or repairs.
OUR CABINS ARE NON -SMOKING: Smoking is permitted outside only. If it is found that any member of the rental party or guest of the rental party has smoked inside the cabin, your damage deposit will be forfeited. The entire cabin is a Non-Smoking Area. Cigarette butts must not be disposed of in the yard or anywhere on the property. Any cigarette butts found on property will result in a loss of entire security deposit.
PETS: No Pets. Pets are NOT allowed in cabins at any time, Sorry. If a pet is found in a cabin guests will be asked to vacate the premise immediately and charges from the damages plus a $75 pet cleaning fee will apply. The damage deposit will be refunded after cabin inspection.
HOUSEKEEPING, AMENITIES & SUPPLIES: We do not have daily maid service. Our kitchen is fully equipped, and cabin is stocked with a beginning supply of dishwashing detergent, garbage bags, paper towels, and toilet paper. Once a guest has used this starter supply any additional amounts should be brought with you or purchased at a local grocery store. Cabins are not restocked during your stay.
All cabins are supplied with a specific number of towels, washcloths, sheets, blankets and pillows based on cabin occupancy. Any additional linens needed may be supplied at request. Any linen found damaged or missing will result in a charge to the guest.